Shipping Policy
Typical consumer orders to a residential physical address within the 48 contiguous states normally will be shipped via FedEx Ground or US Postal Service within 1-3 business days of receipt of order. Orders for schools and businesses normally will be shipped via FedEx Ground within 2-4 business days of receipt. Orders will be delivered within 1-5 business days after shipping. Shipping charges above may differ from the rates in previously published catalogs, due to carrier rate increases. Shipping charge might also differ from the price that the system generates do to packaging weights differ from item weights or multiple boxes. Your bill will be adjusted before sent. For now, we still offer FREE SHIPPING for merchandise orders totaling $250 or more (with some exceptions). Shipping charges are subject to change without notice. All shipping methods require a physical address. USPS Parcel Post is available only if you have no physical address (i.e. PO Box), and FedEx ground charges will apply. Outside contiguous U.S., except Alaska, Hawaii, and Puerto Rico, will be charged actual shipping charges. * On any air shipments, and on all orders shipped outside the 48 contiguous states, or to APO/FPO addresses, there may be additional freight charges on some items. You will be notified prior to shipment. Free Shipping on Orders over $250! Free Shipping — Merchandise orders totaling $250 or more ship freight-free via FedEx Ground. EXCEPTIONS: Additional shipping charges will be added to factory-direct shipments, international and U.S. Territory orders, and shipments to Alaska, Hawaii, and Puerto Rico. Shipment of the following stocked art materials will be made by truck, and billed at an additional cost: paper and kraft rolls (500 and 1000 ft rolls), stretched canvas 36" × 36" and larger, any combination of clay, plaster, and molding material totaling 50 lbs or more and packages of foamboard. Some stocked furniture and easels will be shipped by truck and billed at an additional cost. Gift Certificates — Gift Certificates are shipped free of charge via priority mail (additional charges will apply for two-day and overnight delivery). Gift Certificates are not considered merchandise, and as such do not contribute towards the $200 free shipping offer when purchased with other items. FOB — Items shipped directly from the factory, which are noted as Freight-On-Board (FOB), are billed an additional cost for shipping and handling. FOB shipping charges may depend on destination as well as weight. Please allow additional time for delivery. Some items shipped directly from the factory may not be available for express shipping. You will be notified if the item you ordered cannot be shipped express. Although items shipped from the factory incur additional shipping charges, the cost of the items themselves applies toward the $200 free shipping offer. For instance, suppose you order a $175 easel that is shipped direct from the factory, plus $25 in items that are stocked in our distribution center. You must pay an additional FOB charge for the easel. However, since your total order is over $200, the items that are stocked qualify for free shipping from our distribution center. Thus, it is to your advantage to order additional stocked items with an order that requires factory shipment. Truck Shipment — Truck shipment delivers your item to your curb or dock. The charge varies, based on distance, weight, bulk, etc. While all carries establish their own rates for delivery, our shipping department selects the best carrier based on service, price, and availability. A physical address and phone number are required for delivery. The minimum charge to a commercial address is approximately $73, and to a residential address is approximately $103. For an additional $70 a smaller truck with a lift gate will lower your merchandise from the truck to the ground. For an additional $30, your order can be moved from the curb to a ground level location just inside the door. Delivery drivers cannot move items up or down stairs or to a specific location. Uncrating and disposing of packing materials is not included. You might consider consolidating two or more orders to make the most of the minimum charge. Schools should allow three weeks delivery time for truck shipment orders placed from July 1 through August 15.
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